Matt and Paddy believe in building a great place to work, not only because they want to come to work somewhere fun every day, but because it’s the best thing for our clients too. If we can build a happy team who have the opportunity to do their best work, we know that they will do great work. It’s easier said than done but we think we’re building something great in Milton Keynes. Working hard is important, but so is a personal life. We don’t believe in working 24/7 and we don’t expect that from our team either. In fact, quite the opposite and we’ve been known to tell people to stop working outside of normal hours.
So what do we actually do to try and build a great place to work?
We work flexible office hours – everyone has the flexibility to start work between 8am and 10am, then finish between 4pm and 6pm. Whether that allows someone to miss the rush hour traffic, leave in time to pick the kids up from school or just have an extra hour in bed, we don’t mind as long as work is done and clients are happy.
We don’t overwhelm our team – we believe that our team work best when they have the time and headspace to focus on delivering value for clients. This means not giving them 20,30 or 40 clients to work on at any one time – we know agencies that do! Instead, we try to keep each member of the team working on 6-10 clients at any one time so that each one can get the time and attention they need.
We factor in time for learning – we don’t expect the team to work every hour of their week on client work. We allow for time to experiment, learn, do self-directed training as well as bringing in expert external speakers from time to time.